Refund policy

Last updated: 31 August 2026

We want you to be satisfied with your order. If something is not right, this policy explains your options, what we need from you, and who pays for what. All refunds are issued in US dollars (USD) to the original payment method.

30-Day Returns

You have 30 days from the date your order is delivered to request a return. To be eligible, the item must be:

  • Unused, unwashed and unworn, beyond what is reasonably necessary to inspect it
  • In its original condition, with all tags still attached
  • In its original packaging, intact and complete with any inserts, straps, cases or accessories it came with
  • Accompanied by proof of purchase — your order number is enough

Trying something on is fine. Training in it is not. The test we apply is the one a shop would: could the next customer reasonably buy this as new?

How to Start a Return

Email 9jasora@gmail.com within the 30-day window with your order number and the reason for the return. We will confirm whether your item is eligible and send you a return authorisation and an address.

Do not send an item back before contacting us. Unauthorised returns cannot be processed, and may be sent to an address that is not equipped to receive them. Once authorised, your return must be posted within 14 days of that authorisation.

Who Pays for Return Shipping

  • Faulty, damaged, or not what you ordered — we cover the full cost, or send a replacement without asking for the original back. You pay nothing.
  • Changed your mind — you are responsible for the cost of return shipping, and the original shipping charge is not refunded. Where an order qualified for free shipping, the actual outbound postage cost may be deducted from your refund.

Use a tracked service. Until a return reaches us it remains your responsibility, and we cannot refund an item that does not arrive and cannot be traced.

Items Returned in Reduced Condition

If a returned item arrives used, washed, damaged, incomplete, or without its original packaging, we may either refuse the return or issue a partial refund reflecting the reduction in its value. We will always contact you with photographs and an explanation before applying any deduction, and you may ask for the item to be sent back to you at your cost instead.

Refund Timing

Once your return arrives and has been inspected, we will email you to confirm the outcome. Approved refunds are issued to the original payment method within 10 business days of receipt, and in all cases within 14 days where required by UK or EU law.

After we issue a refund, your bank or card provider may take a further 3–10 business days to post it to your account. If more than 15 business days have passed since we confirmed your refund and it has not arrived, contact us.

Damaged, Faulty or Incorrect Items

Inspect your order on arrival. If an item is damaged, defective, or not what you ordered, email us within 7 days of delivery with photographs of the item and its packaging. We will send a replacement or issue a full refund, including original shipping, at your choice. You will not be asked to pay return postage, and nothing in this policy limits your legal rights in respect of faulty goods.

Items That Cannot Be Returned

For hygiene, safety and practical reasons we cannot accept returns of:

  • Items that have been used, worn, washed, altered or damaged after delivery
  • Sports bras, briefs, base layers and other close-fitting garments once any hygiene seal or liner has been removed
  • Items returned without their original packaging, or with tags removed
  • Items requested more than 30 days after delivery, or posted more than 14 days after we authorised the return
  • Gift cards

This does not affect your rights in respect of faulty goods, which apply regardless of the above.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order. This means you are not waiting for the return to arrive before the replacement ships, and it avoids a second item being reserved against stock that may sell in the meantime.

Cancelling an Order

Orders can be cancelled for a full refund at any time before they ship — usually within 1–3 business days of ordering. Email us as soon as possible with your order number. Once an order has shipped it must be handled as a return.

Repeated or Excessive Returns

We monitor return activity. Where a pattern of returns suggests the policy is being used in a way it is not intended for — for example ordering multiple sizes or colours with the intention of returning most of them, or repeatedly returning worn items — we may decline future orders or withdraw access to free returns handling. We will tell you before doing so.

UK and EU Customers: Right to Cancel

If you are a consumer in the United Kingdom or European Union, you have a statutory right to cancel your order within 14 days of receiving it, without giving a reason, and a further 14 days to return the goods. To exercise it, tell us in writing before the 14 days expire.

You are responsible for the direct cost of returning the goods, which is disclosed here before you purchase. You may handle the goods as you would in a shop, but if you handle them beyond what is necessary to establish their nature, characteristics and functioning, we may reduce your refund to reflect any diminished value. This right is in addition to the 30-day return window above, and nothing in this policy limits your statutory rights.

Contact

For any return, refund or cancellation question, email 9jasora@gmail.com with your order number. We reply within 1–2 business days.