Shipping policy
Last updated: 31 August 2026
This policy explains how and when 9jasora ships orders, what delivery takes, and who is responsible for customs charges. All prices and thresholds on this page are in US dollars (USD).
Where We Ship
We ship worldwide. Our primary delivery markets are the United States, Canada and the United Kingdom, and we deliver to most other countries. If we cannot ship to your address, you will be told at checkout before you pay.
Order Processing
Orders are processed within 1–3 business days of payment. Business days are Monday to Friday and exclude public holidays. Orders placed on a weekend or holiday begin processing the next business day.
You will receive a confirmation email as soon as your order is placed, and a second email with tracking details once it ships.
Delivery Times
Standard delivery is 10–20 business days after processing for the United States, Canada and the United Kingdom. Other destinations may take longer.
Delivery estimates are estimates, not guarantees. They begin from the date your order ships, not the date you place it, and they do not account for delays outside our control such as customs inspection, severe weather, carrier backlogs or incorrect address details.
Shipping Costs
- Free standard shipping on orders over $70 USD, calculated on the order subtotal before taxes and after any discounts.
- For orders under $70 USD, shipping is calculated at checkout based on your destination. You will always see the exact cost before you pay.
- Oversized items carry a shipping surcharge and are not covered by free shipping, because they cost several times more to send than everything else we sell. The surcharge is a flat $10 to the United States, United Kingdom and Canada, and $20 elsewhere, per oversized item. It is shown at checkout before you pay, and it applies whether or not the rest of your order qualifies for free shipping. The Doorway Pull-Up Bar is currently our only oversized item, and this is stated on its product page.
Orders Shipped in Multiple Parcels
Our products are dispatched from several fulfilment partners. If your order contains more than one item, those items may ship separately and arrive on different days, each with its own tracking number. This is normal and does not mean part of your order is missing. You are never charged more than once for shipping.
Tracking Your Order
Once your order ships you will receive a tracking number by email. You can follow your parcel at any time on our Track Your Order page.
Tracking information can take 3–5 business days to begin updating after dispatch. If your tracking number shows no movement during that window, this is normal.
Customs, Duties and Import Taxes
Orders shipped outside the United States may be subject to import duties, taxes and customs handling fees charged by the destination country. These charges are not included in the price you pay us and are the recipient’s responsibility.
Customs policies vary widely between countries. We recommend checking with your local customs office before ordering if you are unsure what you may owe. We cannot predict, calculate or reimburse these charges, and we cannot mark parcels as gifts or declare a value lower than the amount paid.
If a parcel is refused at customs or returned to sender because import charges were not paid, it is treated as a return and refunded under our Refund Policy, less any shipping and handling costs we incur.
Incorrect or Incomplete Addresses
Please check your delivery address carefully before completing checkout. We are not responsible for orders delivered to an address entered incorrectly. If you spot a mistake, email us within 12 hours of ordering and we will correct it if the order has not yet shipped.
Delayed or Lost Parcels
If your order has not arrived 30 business days after it shipped, contact us and we will investigate with the carrier. If a parcel is confirmed lost in transit, we will replace it or refund you in full, at your choice.
Parcels marked as delivered by the carrier but not found should be reported to us within 7 days. We recommend also checking with neighbours and your local depot first, as carriers occasionally mark parcels delivered a day early.
Damaged Parcels
If your order arrives damaged, email us within 7 days of delivery with photographs of the item and the outer packaging. We will arrange a replacement or a full refund at no cost to you.
Contact
Questions about shipping or a specific order? Email 9jasora@gmail.com with your order number and we will reply within 1–2 business days.